Policy information

Review the information available for the exact product and destination before purchase.

Use the product page, cart, checkout and Support information for the exact order. Do not rely on a term that is not displayed for the selected destination.

Review before purchase

Shipping method, timing and delivery terms
VAT, duties and tax treatment
Withdrawal, returns and return address
Statutory and commercial warranty scope

Help at every step

Choose clearly. Know what comes next.

Before you choose

Tell us your vehicle inlet, charging source and measured route. Include the selected power and length so we can review the same configuration.

Get selection help

Before you order

Check the destination, delivery cost, tax treatment, return terms and warranty scope. If a term is missing, ask for confirmation before paying.

Ask about delivery or terms

After an order

Use the order confirmation for your reference. Describe the item and issue; do not share payment card details. A cart review is not an order confirmation.

Get help with an order

Available store policies

Read the published policy that applies to your order. Delivery dates, return arrangements and warranty terms must be confirmed for the selected product and destination; this guide does not set those terms.

We use your details to understand the request and identify what needs checking. Product advice does not replace an on-site electrical assessment. Procurement or OEM? Send a business enquiry.

Support Business / OEM